Introduction

Do you want to make a great impression in your workplace? Understanding and practicing workplace etiquette is essential for maintaining a positive and professional environment. In this lesson, you will delve into the importance of workplace etiquette and receive valuable tips on how to navigate the ins and outs of office etiquette.

Workplace etiquette encompasses a wide range of behaviors and practices that contribute to a harmonious and respectful workplace. From basic interactions with colleagues to email communication and office attire, every aspect of your conduct at work reflects on your professionalism. By understanding and adhering to workplace etiquette, you can build strong relationships with your coworkers and supervisors.

Throughout this course, you will cover essential topics such as appropriate communication, workplace manners, and professional conduct. By the end of this lesson, you should have a solid understanding of workplace etiquette and be equipped with the knowledge to navigate any professional setting with confidence.

Professionalism in the Workplace

• Attire & Presentation: Your appearance creates a first impression and influences how colleagues perceive your professionalism. Dress codes vary by workplace, but here are some general guidelines:
  • Business Professional: Required for formal office settings (e.g., government, corporate offices). Wear dress shirts, slacks, dress shoes, blouses, skirts, or blazers.
  • Business Casual: A relaxed version of business professional. Typically includes collared shirts, blouses, chinos, knee-length skirts, and loafers.
  • Casual Workplaces: Some companies allow jeans, sneakers, and t-shirts, but always confirm with your supervisor.
  • Do Not Wear: Flip-flops, ripped jeans, graphic t-shirts, excessive accessories, or revealing clothing.
• Body Language & Hand Gestures: Your nonverbal communication is just as important as what you say. Ensure that you:
  • Maintain eye contact during conversations to show confidence and engagement.
  • Offer a firm handshake when meeting new colleagues or clients.
  • Avoid crossing your arms, as it can seem defensive.
  • Smile and use open body language to appear approachable and professional.

Professional communication:

Workplace Email Etiquette: Emails should always be clear, professional, and polite. Avoid slang, emojis, and informal language when communicating with supervisors or colleagues. When sending an email think through who the audience is and the purpose of the email. Use a professional email signature including your full name, position, and contact details.

See below for a sample email of an intern emailing their supervisor.

Phone & virtual communication:

• When answering phone calls, greet professionally: “Good morning, this is [Your Name] with ____ [company/organization]. How may I assist you?”
• Avoid slang and filler words (“um,” “like,” “you know”) when speaking professionally.

Punctuality & time management:

Punctuality shows responsibility, reliability, and respect for others’ time. Arriving late affects productivity and damages your professional reputation.

• Arrive at least 5-10 minutes early to work and meetings.
• Plan your commute and account for possible delays.
• If running late, inform your supervisor ASAP.
  

Managing your time effectively: 

• Prioritize tasks: Use a to-do list or a planner to organize daily responsibilities.
• Set deadlines: Ensure tasks are completed on time.
• Use time-blocking: Allocate time for focused work and breaks.
• Avoid distractions: Avoid phone usage and social media during work hours. Unless you are on a designated lunch break, keep your phone put away to maintain focus and professionalism.

Respecting others in the workplace

Creating a positive work environment: A respectful workplace fosters collaboration, productivity, and inclusion. You should:

• Listen actively: Allow others to speak without interrupting.
• Respect cultural differences: Be mindful of different backgrounds and perspectives.
• Use inclusive language: Avoid offensive or discriminatory remarks.
• Handle disagreements professionally: Discuss issues calmly and seek resolution.

Workplace ethics & confidentiality

• Respect company policies: Follow all ethical guidelines.
• Maintain confidentiality: Do not share sensitive company information.
• Avoid gossip: Keep workplace discussions professional.

Key Takeaways

• Be punctual, professional, and respectful to colleagues.
• Use proper email etiquette (clear subject lines, professional greetings, concise messaging).
• Handle workplace conflict by communicating professionally.